Customer Support Team Leader

  • About: Ambra Recruitment
  • Location: Malta
Job summary

Posted on
14.06.2018

Category
Information Technology; Customer Care

Job type
Full Time

Career level
Management

Ref ID
23625


Job description

Job Description

We are looking to recruit a Team Leader to lead the Customer Support team in providing technical support to customers. The main responsibilities will include:

  • Coaching the Customer Support team members
  • Developing a strong customer relationship culture within the company
  • Providing direction to all team members in providing technical support
  • Implementing and constantly improving operational processes to ensure service excellence
  • Ensuring that all customers support requests are attended in line within the SLA
  • Liaising directly with clients to ensure smooth communication and settling of complaints
  • Ensuring repeat business and maximizing on relationships to develop sales leads
  • Setting up systems requirements required to support the operational processes
  • Keeping abreast with industry developments in the relative technological field

Candidate Requirements

The person must be able to:

  • A degree level of education in Information Technology
  • Prior experience in a similar role, with direct exposure with customers, is a must
  • Good leadership and communication abilities
  • Strong analytical skills and attention to detail
  • Pro-active and self-motivated
  • Meticulous, flexible with a can-do approach to work

About Ambra Recruitment
Influential professional recruitment services, helping businesses and individuals in Malta thrive Meet your new professional recruitment partner. Whether you’re job searching or recruiting, our passion is getting you the insight, connections and opportunities you need. Our commercial abilities are broad and assured. We’re the recruiters who listen first, and whose advice you can trust.
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